Return Policy
Returns will be accepted only for items purchased in the United States. Jessie Steele does not ship to or sell to international customers directly.
Items purchased Online at JessieSteele.com:
DEFECTIVE RETURNS – Jessie Steele will accept and process a return due to defectiveness for any item bought via our website at any time, no receipt for the original purchase is necessary. Credit will be issued for the full value of the original purchase.
NON-DEFECTIVE RETURNS – Jessie Steele will accept returns for “preference related issues” for items bought online for up to 90 days from the shipment date. We will not accept “non-defective” returns (returns for preference related issues) after 90 days from the shipment date. If the item(s) are returned within the 90 days credit will be issued for the value of the original purchase price, not including shipping costs.
Items purchased from another retailer:
DEFECTIVE RETURNS - Outside returns for defective items are defined as; return of product purchased in a retail store, from another website, or of unknown origin (e.g. received as a gift or don’t remember the origin of purchase). Outside returns will be met with a gift certificate for the original retail value of the returned item; this gift certificate may be redeemed ONLY at www.jessiesteele.com. Return shipping credit will not be issued for outside returns.
NON-DEFECTIVE RETURNS - Jessie Steele will not accept returns for "preference related issues" for items not purchased at www.jessiesteele.com. Please return to the point of purchase for these returns.
All returns must have an RA number. To obtain an RA number please contact us at 1-877-953-7743 or customerservice@jessiesteele.com. Items returned without an RA number will not be accepted and we do not guarantee that the item will be returned to you. Pack and seal your return items securely, in the original packaging if possible. Please ship your return with a carrier who will provide you with a tracking number to ensure that your package does not get lost, we will not accept responsibility for lost packages. Shipping must be prepaid as we will not accept COD packages.
We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or color you will be charged for shipping on your exchange. Please use the most economical shipping method for your return. Due to security constraints, we cannot reimburse you for any amount greater than your original purchase.
Once your package has been received your refund or exchange will be processed within 10 business days. If there is a refund due a credit will be issued in the same form as the original payment. You will be notified when we process the credit, however; it may not show up until your credit card’s next monthly billing cycle. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.